RADWELT BONNET

Radwelt Bonnet – Has 20 years of experience as a competent partner in bicycles, e-bikes and accessories for bicycles.

Expert staff are available to customers every day with advice and practical help in order to offer cyclists the ideal equipment. Whether it is children or adults, whether cyclists, mountain bikers or racing cyclists, the competent team has the right guidance and the right know-how for everyone.

Radwelt Bonnet has moved into a new and larger building in Schaafheim in March 2019, where it offers even more choices for everything in bicycles and e-bikes.

Radwelt Bonnet is dependent on first-class service, which is why the family business has decided to increase the quality of service for its customers through an intelligent queuing system.

With a pager system from Discover Systems GmbH, customers can now wait very relaxed and calmly when there is a lot of activity in the store or if a consultant is not immediately available. In addition, the various departments can notify customers directly, as the SmartCall pager from Discover Systems have a display so that text messages can be sent to customers.

The principle is very simple: At check-in, the customer informs which department he wants advice in. He registers briefly and can then shop anywhere in the store until an employee from the desired department notifies him – simple and secure communication!

With a SmartCall pager and a special software, this solution not only enables direct communication with customers, but also ensures that they register. Many customers do not want to use the alternative; namely to be notified on their own mobile phone, and a SmartCall pager is always in “real time”, which is not always the case with an SMS. This means that no time is wasted, and each customer always gets the right consulting expert for them.

The important thing is that thanks to the intelligent queuing system, customers now have even shorter waiting times than before, as they no longer have to stand in line with everyone else for their wishes, but can use the program to find exactly what they want in department / product category. In this way, the customer is immediately assigned the correct queue and the employees responsible for his wishes. This means that the customer’s individual needs, such as picking up a repaired bicycle, purchasing advice, etc. can be served immediately by the right employees, who can thus fully concentrate them on their specific area of ​​responsibility. – Armin and Gitta Bonnet

Like Radwelt Bonnet, Discover Systems has more than 20 years of experience and knows what characterizes good service. Because whether it is bicycles or pager systems – the quality requirements are ultimately the same.